Developing a Service Training Module


Hospitality is a leading tenet of our industry whether you are in a hospital or senior dining setting and having high quality customer service and patient/resident satisfaction is always a priority for your team. During this webinar, Kevin Steffes with Carle Health will outline how to develop a service training module for your foodservice department. Based on customer service/professionalism training he developed when a new retail operation was opening in a high trafficked area of one facility he oversees, he’ll provide attendees with five key areas needed in developing a service training module for their teams and help learners visualize their end product. 

Learning Objectives: 
  1. Define your audience when developing a service training module.
  2. Describe learners' vision for service. 
  3. How to link service training to existing organizational values. 
  4. Evaluate delivery methods for training. 
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  • Duration:  1 hour 
  • Accreditation: 1.0 CEU - AND (through 4/23/2025) & ANFP (through 12/31/2026)
  • Type: Monthly Webinar

This webinar is available to current AHF members only. Please log in with your AHF credentials to register for the webinar. 

Course Activities

MEET THE SPEAKER:

Kevin Steffes
Carle Health

Kevin Steffes is an experienced food service leader with over 30 years of progressive management experience in fast food, casual dining, contract management and self-operated non-commercial environments. Kevin has excellent interpersonal skills manifested in superior client relations and excellent customer service. He has proven ability to lead diverse teams in fast-paced environments. Kevin takes pride in his ability to develop multiple subordinates into successful leaders. Utilizing his love for all things technology, he maintains a focus on what is next in the healthcare foodservice landscape without losing focus on the service required to deliver a top notch experience.


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