Adapting to HCAHPS Patient Survey Changes: Strategies for Foodservice Departments to Gather Meaningful Patient Feedback

Beginning in January 2025, based on new rules by the Centers for Medicare and Medicaid Services (CMS), the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) will begin limiting the number of supplemental questions allowed on patient experience surveys. This change will result in many foodservice departments either losing questions altogether or needing to pare down the number of questions drastically. In preparation for this change, leaders are having to make tough decisions about how they will effectively gather feedback from patients moving forward.

During this webinar, panelists discuss their plans for navigating this change and what replacement options should be considered in the immediate future, as well as solutions down the road. Panelists will cover the pros and cons of various alternative methods for surveying patients, what question(s) might be most effective to ask, and what possible third parties or new technology might need to be sourced. This change will affect organizations and departments differently but understanding the change and how your department can react will be crucial in the coming months.

Learning Objectives: 
  1. Understand the changes coming to patient experience surveys in 2025 and how it will affect healthcare foodservice departments.
  2. Identify and assess the pros and cons of alternative survey tools and technologies to collect patient experience data.
  3. Explore possible short-term and long-term solutions that maintain the quality and relevance of patient experience data.
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  • Duration:  1 hour 
  • Accreditation: 1.0 CEU - AND (through 10/18/20245) & ANFP (through 12/31/2027)
  • Type: Monthly Webinar

AHF Members: Please log in using your AHF login to access the webinar recording. 

Webinar Recordings are exclusively available to AHF Members. 

This webinar is exclusively sponsored by

WEBINAR SLIDES, RECORDINGS & CERTIFICATE

MEET THE SPEAKERS:

Jennifer Geruntino, MS, RD, LD
The Ohio State University Wexner Medical Center
Jenny has been a Registered Dietitian for 14 years and is the Associate Director of Hospital Dietetics for The Ohio State University Wexner Medical Center, where she oversees patient food service operations for the health system and leads a team of over 120 people. She has worked for the medical center for over 10 years.

Jenny holds a Bachelor's degree in Human Ecology from The Ohio State University and completed her Master's degree and internship at the University of Kentucky. Prior to working as an Assistant, and eventually Associate Director, Jenny started her career in food service working in campus dining, moved to patient dining, and later became a frontline operations manager at a large health system.
Jenny is an active member of the Association for Healthcare Foodservice and passionate about self-operated food service. In her spare time, Jenny enjoys cooking, baking, and playing with her three kids, especially in the kitchen. Jenny is passionate about caring for patients - she believes it is truly an honor to serve others and to play a small role in their healing process - and enjoys caring and advocating for her team members.

Dan Henroid, MS 
University of California, San Francisco (UCSF) Health
Dan is the director of the Department of Nutrition and Food Services (NFS) at the University of California, San Francisco (UCSF) Health system where he is responsible for patient meal services at five hospitals totaling 1562 licensed beds, ten retail food operations, catering and conference services, 5 gift shops plus oversight of inpatient and outpatient nutrition services. He has overseen the creation or renovation of all retail food outlets at UCSF and oversees other nontraditional programs such digital signage, an interactive patient experience system, and a fleet of 33 robots. In addition to these responsibilities, he serves as the health system’s sustainability officer. Prior to UCSF Health, Dan was on faculty at the University of Houston and Iowa State University.
Joseph Quinlan, MSH, RD, LD/N, FAND
AdventHealth, Central Florida Division
Joey Quinlan is a Registered Dietitian currently serving as the Executive Director for AdventHealth Central Florida Division where he oversees eight hospitals, a food production center, and several outlying retail outlets. He has been with AdventHealth for 10 years, servings as a Clinical Nutrition Manager, System Manager for Clinical Nutrition, and Market Director for Nutritional Services prior to his current role. Joey obtained both his Bachelors’ and Master’s degrees in Health Science Nutrition from the University of North Florida in Jacksonville. He has served as an adjunct instructor at the University of North Florida and for Adventist University of Health Science, worked as a clinical dietitian, community health dietitian, and held management positions in different organizations. He is a Fellow of the Academy of Nutrition and led several Academy committees. He has presented leadership and quality management sessions at numerous meetings including the Florida Academy of Nutrition and Dietetics’ Food and Nutrition Symposium, the Premier Breakthroughs Annual Conference, The American Hospital Association, and The Academy of Nutrition and Dietetics’ Food and Nutrition Conference and Expo. Joey currently lives in Orlando, Florida.

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