Coffee Talk: Enhancing Patient Feedback with Touchwork

Centra Hospital has transformed its approach to enhancing the patient experience using Touchwork’s innovative solutions. By placing QR codes on patient menus and trays, the hospital has simplified the feedback process, making it effortless for patients to share their dining experiences. Powered by Touchwork’s Abda (AI-Based Data Analyzer), the solution collects real-time feedback and streamlines data analysis, saving valuable time for hospital staff. Abda delivers actionable insights that drive better decision-making, helping Centra Hospital continuously improve food quality and patient satisfaction. Join the discussion to discover how technology is shaping the future of the patient experience. 

Learning Objectives: 
  1. Discover how Centra Hospital implemented QR code technology to collect and analyze patient feedback.
  2. Understand how Touchwork’s Abda simplifies data analysis and enhances decision-making with actionable insights.
  3. Explore practical strategies for integrating AI-driven tools into healthcare dining services to save time and improve outcomes.
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  • Accreditation: .5 CEU - ANFP
  • Duration: 30 minutes

This webinar is exclusively sponsored and presented by

MEET THE SPEAKERS:

Ryan Miller
Centra Health

Ryan Miller serves as the Corporate Director of Food and Nutrition Services for Centra Health, a community-based healthcare system in central Virginia. Centra Health operates four campuses, all within an hour of each other. With over 30 years of experience in food service, including more than 20 years in healthcare facilities, Ryan brings a wealth of expertise to his role. He has been with Centra Health for two years. Before relocating to Virginia, Ryan spent 15 years at UNC Medical Center in Chapel Hill, North Carolina.


Jennifer Wood
Touchwork
Jennifer Wood brings 25 years of strategic expertise to helping institutions navigate complex challenges. As Vice President of Business Development at Touchwork, she specializes in helping clients leverage customer feedback and AI to make data-informed decisions that enhance operations, improve patient and staff dining experiences, and achieve better outcomes. Touchwork is a leader in customer experience solutions and services that help organizations capture, analyze, and act on information in real-time. Jennifer works closely with clients to utilize Touchwork’s solutions to transform dining services into a key contributor to overall patient care and well-being, ensuring dining programs support satisfaction, health, and operational excellence.
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