Caregiver Retention - Your Focus Determines Your Results

This webinar is jointly presented by AHF and the Management in Food and Nutrition Systems (MFNS) to present this upcoming webinar. 

Healthcare Food and Nutrition Services has a long and problematic history of high staff turnover. Our departments are seen as an entry level into healthcare professions, are difficult and dangerous work environments, are highly competitive with the hospitality industry, and require a higher level of food and nutrition knowledge to deliver medically tailored services. For decades we’ve been focused on staff recruitment and turnover with lackluster results. Robin Aufdenkampe, Assistant Vice President Nutrition Services and Katie Fox, Human Resources Director, with Intermountain Health, will share a success story that didn’t require expensive consultants, overhauling organization structures, or dramatically increasing compensation. Answers and solutions lie in two areas: 1) goal and metric identification and 2) what, how, and when we communicate to our staff and teams. Shifting perspective and having different conversations can make all the difference in staff and team engagement and retention.

Learning Objectives: 
  1. Identify goals and metrics that target actual problems
  2. Create strategies and initiatives that meaningfully increase retention
  3. Shift communications to shift perspectives regarding retention
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  • Duration:  1 hour 
  • Accreditation: 1.0 CEU - AND (through 12/20/2025) & ANFP (through 12/31/2027)
  • Type: Monthly Webinar

AHF Members: In order to watch the webinar recording, please sign in.

Webinar Slides, Recording & Certificate

MEET THE SPEAKERS:

Robin Aufdenkampe
Intermountain Health
Robin serves as the assistant vice president for the Nutrition Services, Clinical Shared Service at Intermountain Health. In this role she oversees culinary services, clinical nutrition, and nutrition security operations for 34 hospitals, 5 retail-only locations, and 400+ clinics. As a registered dietitian, she is a passionate advocate for the provision of high-quality nutrition and delicious food. Robin is a Fellow of the Academy of Nutrition and Dietetics and graduate of the National Leadership Academy for Public Health. She obtained a Master of Healthcare Administration from Northern Arizona University, Master of Science in Clinical Nutrition from Rosalind Franklin University, and completed her undergraduate degree in Dietetics at Ohio University. When not at work she can be found enjoying outdoor adventures with her family or in the kitchen cooking and baking with friends and family.  

Katie Fox
Intermountain Health
Katie Fox holds a bachelor’s degree from the University of Vermont and embarked on her professional journey with Intermountain Health in 2009. Throughout her tenure, she has advanced through various HR roles, including HR Generalist, Recruiter, HR Manager, and currently HR Director on the Strategy and Delivery Team. In her current capacity, she collaborates with Clinical Shared Services Executives across the Intermountain Health System, with a primary focus on Workforce Planning. This encompasses strategic and operational partnerships aimed at addressing recruitment, retention, staffing, engagement, as well as diversity, equity, and inclusion. Her dedication to HR is deeply inspired by Intermountain Health's mission, vision, and values.