Your Staff Is Your #1 Customer: Serve Them Like It

How POS, Badge Pay & Digital Ordering Drive Loyalty Where It Counts


In healthcare foodservice, we often talk about serving patients, but the reality is your staff is your number one customer. They eat with you every day. They’re your most frequent guests. And they’re the backbone of your entire operation.

If you want to deliver great patient care, it starts with keeping the people who make it possible energized, supported, and satisfied. When the employee experience is overlooked, morale drops, turnover rises, and ROI walks out the door.

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  • Accreditation: .5 CEU - ANFP 
  • Duration: 30 minutes

AHF Members: Please log in to watch the recording

This 30-minute Coffee Talk explores how smart tools like POS enhancements, badge pay, and digital ordering can transform your dining experience into a powerful retention strategy. We'll discuss how leading healthcare operators are using these technologies to reduce friction, speed up access, and create convenience that staff actually value without adding operational burden.

Because when you treat your staff like your number one customer, they’ll show up like it.

Learning Objectives: 
  1. Reframe staff as their most frequent and valuable customer—and understand how dining convenience impacts morale and retention.
  2. See how Scan2Go technology enables market-style dining that gives employees speed, autonomy, and flexibility.
  3. Learn how badge pay simplifies transactions across kiosks, terminals, and tablets, encouraging repeat use and reducing friction.
  4. Explore how online ordering supports quick pickup and department delivery, helping staff save time and increasing overall participation.

This Coffee Talk is exclusively sponsored and presented by

Coffee Talk Slides, Recording & Certificate

MEET THE SPEAKER:

Maia Crockett
Volanté Systems
Maia Crockett is an Account Executive at Volanté Systems, a leader in enterprise POS technology for retail dining. With over 600 hospitals across North America using Volanté, the company is a trusted partner in healthcare foodservice.  

Maia works with operators to transform the staff dining experience by implementing solutions like badge pay, mobile ordering, and self-checkout. Her focus is on helping teams reduce friction, boost participation, and improve employee retention through smart, scalable technology.

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