Doing More with Less: How Leading Health Systems Are Navigating the Labor Crisis in Foodservice

This webinar explores staffing strategies, scheduling efficiency, and how operators are redesigning workflows to maintain patient satisfaction scores without adding headcount. We can contribute data on throughput and operational efficiency without pitching the product.

At the end of this session, you will be able to:

Identify the top operational inefficiencies driving labor cost increases in self-operated healthcare foodservice — and how peer institutions are diagnosing them before they compound.
Evaluate workflow redesign strategies that high-performing health systems are using to maintain or improve patient satisfaction scores without proportional headcount increases.
Apply a throughput-first lens to scheduling — understanding how shift structure, task sequencing, and service model decisions directly impact labor productivity per meal served.
Benchmark your current operation against industry KPIs to determine where technology, process, or people adjustments will yield the highest return on labor investment.

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Thor Hansen is a hospitality technology executive with more than 27 years of industry experience, beginning his career as an implementation specialist and progressing into senior leadership. Throughout his tenure at Agilysys, he has partnered with clients across a broad range of hospitality verticals, bringing deep operational insight, technical expertise, and a strong understanding of customer business priorities. Today, Thor leads the Sales Engineering team at Agilysys, where he helps shape solution strategy, support enterprise sales initiatives, and align technology outcomes with client success.

Doing More with Less: How Leading Health Systems Are Navigating the Labor Crisis in Foodservice

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