
Efficiency in Action: Labor Scheduling, Productivity,
and More
Whether you're a new or longtime Director or team leader, this session will provide essential context for leveraging the workbook's templates, ratios, and staffing models in real-world settings. Learn how to adapt the tools to your operation's unique needs and connect with AHF consultants and peers for ongoing support.
- Understand how to apply the tools and templates in AHF’s Efficient Labor Scheduling Workbook to support more effective foodservice staffing and scheduling.
- Learn how to adapt standardized labor ratios and productivity strategies to fit your operation’s specific requirements and constraints.
- Identify ways to improve team performance and customer service outcomes through more strategic labor scheduling practices.
This webinar is exclusively sponsored by:

MEET THE SPEAKERS:
Gary Goettl is a nationally respected consultant with over 30 years of experience transforming hospital Food and Nutrition Services. As a principal at Kestgo, Gary advises healthcare leaders on all aspects of foodservice operations—ranging from quality enhancement and program design to workforce development, training, and financial optimization. Known for his pragmatic, hands-on approach, Gary has helped health systems modernize food production, elevate patient and retail experiences, and implement sustainable service models that perform under pressure. His deep operational background, combined with a strategic mindset, allows him to guide complex initiatives from concept through implementation—whether redesigning menus, improving labor models, launching technology platforms, or developing systemwide training programs. Gary holds degrees in Public Health and Dietetics and is frequently sought after for his insight into what truly works in hospital kitchens. His leadership continues to shape high-performing foodservice departments across the country.
John Herzog brings over 40 years of diverse foodservice experience, working his way up from dishwasher to General Manager. While initially studying Broadcasting and Communications, he found his passion in the culinary world. Since 2008, John has focused on healthcare foodservice, leading process improvements and renovations nationally as a Food Service Director. Joining Don Miller & Associates in 2017, he has served as Project Manager, Culinary Lead, and Support Success Coach for meal service transitions across the U.S. Currently, John is the Director of Business Development at DM&A, where he also collaborates with their team of interim leaders.
JJ Layton is an energetic Chef whose roots are founded in the harvest. He has received formal training at Le Cordon Bleu, although it really started at the ripe age of 8 at his mother's apron and a loaf of banana bread. As a classically trained Chef he worked in hotels and restaurants from 1999 until 2016, when he took on the role of Executive Chef at St. Joseph’s Hospital. In 2022 he advanced to Manager of Food & Nutrition Services and has not stopped.
He is a published cookbook author and constantly amazed as the power of a team and all the can accomplish. Currently the SJH team feeds just under 5000 meals a day and is very busy!
Curtis is currently the Director of Food and Culinary Services at Johns Hopkins All Children’s Hospital. Prior to that, he worked for Sodexo for 22 years, most recently as a General Manager. Curtis has proven to be an innovative, budget-conscious, hands-on, and operationally excellent foodservice leader with a track record of transforming a “back-office” foodservice function to a “patient-facing” value delivery system. He is driven to build, develop and lead high-performing and multi-cultural teams to deliver unmatched food excellence and outstanding patient satisfaction results in large and complex healthcare systems.

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