Help! My Leadership is Considering Contract Management

In the past three years, the world has changed significantly. The healthcare and senior dining industries are facing financial struggles, C-Suite leaders are moving positions at a rapid pace, labor can be complicated, the economy is in flux, and consumer habits have changed. Operators and their administrators are facing new challenges.

Contractor Management Companies have been hard at work refilling their client rosters. Contractors use a number of tactics to gain a foothold in a hospital or senior dining facility to gain their business. AHF has seen an increase in the number of members facing contractor challenges and reaching out for "SOS Support" from our Self-Operated Project Team. Many hospital and senior dining leaders are being asked to cut costs and find new revenue, and contractor offers can seem like an appealing 'quick fix' option.

Now is the time for all our operator's members to stay prepared for a contractor bid. AHF recently released its brand new "Responding to a Contractor Bid" template and PPT. Watch this webinar to hear insights from our Self-Op team members on how to build a strong RFP response to keep Food & Nutrition Services (FNS) self-operated.

Attendees will learn: 
  1. The core elements of a proposal to keep Food & Nutrition Services self-operated and how to build an accompanying executive PowerPoint for self-operated FNS.
  2. What contractor bids might include and how to help leadership see the long-term picture/impact. 
  3. What tools and benchmarking data to keep updated should your facility be threatened. 
  4. Tips to keep contractors at bay who have a foothold in another department or sister facility. 
  5. Tools and resources available to AHF members. 
Write your awesome label here.
  • Duration:  1 hour 
  • Accreditation: 1.0 CEU - AND (through 1/17/2025) & ANFP (through 12/31/2026)
  • Type: Monthly Webinar
Interested in watching the webinar recording and earning CEUs? 
On demand recordings of our webinars are available exclusively for AHF members. Join today to have access to our monthly webinars and Coffee Talks and start earning CEUs on your schedule. 

Visit AHF's website for more information about membership and how to join

Course Activities


Joyce Hagen-Flint, MSA
AHF Self-Op Project Team
Joyce Hagen-Flint is an industry-recognized pioneer in healthcare food and nutrition service operations, committed to innovative management approaches, experienced in multi-unit management across the continuum of care, leading successful teams in acute healthcare, long-term care, senior care, community and commercial foodservice. She has been a professional educator, writer, speaker, and project facilitator.

Joyce retired as System Director of Integration for Trinity Health Hospitality Services, a shared service management model, providing management of Food & Nutrition Services and Environmental Services as a System Strategy for a $17 billion healthcare system with presence in 22 states. 

Joyce began developing a shared service approach to food and nutrition in 1984. She has continued to be part of this approach in four different healthcare systems, promoting the concept that a management model that takes advantage of a healthcare system's size and scale, while aligning with its mission, vision and values can outperform other approaches. She was nicknamed the two million dollar woman, after leading teams to save an average of more than $2million per year in two different healthcare systems over the course of the last 10 years.

Joyce is a past president of ASHFSA, a legacy association of the Association for Healthcare Foodservice (AHF). She was part of the inaugural board of directors of AHF and a founding member of the Michigan Association for Healthcare Foodservice. Among her industry awards are the 1986 NRA Great Menu Award, 2005 ASHFSA Jacques Bloch Award, 2005 NAFEM Doctorate of Foodservice Award and the 2013 HealthTrust Member of the Year Award, among many others. Joyce has a BS in Human Ecology and Education from Michigan State University and a Masters in Healthcare Administration from Central Michigan University.
Gary Goettl, MPH, RDN
AHF Self-Op Project Team
Gary Goettl is a Co-Founder of Kestgo and has over 25 years of industry experience in Support Service operations and management. Gary has focused on improving both financial and operational performance in health care.  As a consultant, he has led over 75 support service initiatives to improve the patient experience, coworker engagement, all while lowering costs, improving productivity and quality.  Gary combines his practical experiences with a background in strategic planning, operational analytics, and change management to improve financial performance while producing meaningful and sustainable quality.  A comprehensive portfolio built around Support Service experience, with a focus on the patient dining experience, retail design and brand management, all driving patient and guest satisfaction to best in class, rounds out Gary’s professional accomplishments.