Webinar Series, Part 3 - Intergenerational Strategies for Hiring & Retaining

In today’s workforce, we have as many as five different generations working together. Therefore, it is important to understand that each generation has a different mindset, work style, and way of communicating. This online webinar will help you understand how to recruit, retain and lead multi-generational teams, improving communication and performance in your workplace. The more we are able to understand each other, the better we are able to work together.

Learning Objectives: 
  1. Identify four trends impacting the workforce of the future
  2. Describe at least three trends impacting the future of work
  3. Compare hiring, retention and development needs of the different generations in the workforce
  4. Consider ways to shift from generational tolerance to one of leveraging differences of generations for improved outcomes
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  • Duration:  1 hour 
  • Accreditation: 1.0 CEU - ANFP (through 12/31/2022)
  • Type: Monthly Webinar
AHF Members: In order to watch the webinar, please sign in. 
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Course Activities


Moderator: Julie Jones, MS, RDN, LD
Ruck Shockey Associates
This webinar series is moderated by Julie Jones, MS, RDN, LD, former President of AHF, and current Director of Performance Learning with Ruck Shockey Associates. Julie spent years developing high performing teams, talent, and strategic vision while delivering outcomes for Nutrition Services at The Ohio State University Wexner Medical Center (WMC), a 7-hospital system located in Columbus, Ohio. She served in progressive leadership roles starting as a staff dietitian in 1988 and serving 14 years as the Director of Nutrition Services before retiring in 2018. Julie’s strengths were translating ideas into practice, directing teams and developing a positive work culture. She and her team won numerous awards for innovative design, service delivery, and technology applications. Julie has served as President for both the Association for Healthcare Foodservice as well as the Ohio Academy of Nutrition and Dietetics. She has received the highest awards from these Associations for both leadership and the advancement of practice in her field. She was awarded the IFMA Silver Plate for Healthcare Foodservice in 2015.
Michelle Green-Ford
JPS Health Network 
Michelle Green‐Ford has vast experience as a diversity and inclusion leader for more than twenty years. Her background includes international work in: Canada, Puerto Rico, England, Dominican Republic and the United States. Previous organizations that have benefited from Michelle’s experience include: IBM, DFW Airport, American Airlines, Sheppard Air Force Base and Texas Health Resources. She received her bachelor of business administration from the University of North Texas and her MBA from Amberton University in Strategic Leadership.

Michelle is the Vice President and Chief Diversity Officer leading cultural competency education and vendor business development initiatives. She manages delivery of customized organizational wide programs to promote employee engagement, cultural competency and excellent patient experience. She has been with JPS since 2014 and her continued goal is to assist in facilitating the JPS Mission “Transforming healthcare delivery for the communities we serve” through maximizing cultural competency skills for team members to meet patient and community needs.