Self-Op Playbook

Take some time out of your day to learn more about AHF's self-op resources, programs, tips, and more. Join our Self-Operated Project Committee to ask questions and make sure that if the contractors come knocking, you're prepared. The committee will walkthrough resources recently developed and updated to help you respond to contractor threats, prove your value, or get set up as a self-operated facility following the transition from a contractor. Ask questions to our team of experts that serve on our Self-Operated Project Committee and also on our Self-Op Support (SOS) Team responsible for supporting operators in emergency threat situations.

Learning Objectives: Attendees will walk about away with skills and knowledge in: 
  1. Keeping their operations self-operated and managing day-to-day administrative and management functionalities.  
  2. Understanding tools and resources related to management of a food and nutrition services department for a self-operated facility. 
  3. How to respond when under siege by a contract company. 
  4. Understanding of resources and tactics for proving value and understanding business models for self-operated facilities. 
Write your awesome label here.
  • Duration:  1 hour 
  • Accreditation: 1.0 CEU - ANFP (through 12/31/2022)
  • Type: Monthly Webinar
AHF Members: In order to watch the webinar, please sign in. 
Thank you to our exclusive webinar sponsor: 
Interested in watching the webinar recording and earning CEUs? 
On demand recordings of our webinars are available exclusively for AHF members. Join today to have access to our monthly webinars and Coffee Talks and start earning CEUs on your schedule. 

Visit AHF's website for more information about membership and how to join

Course Lessons


Thomas Cooley
Tom is a Nationally Recognized Healthcare Food & Nutrition Services Administrator with over 30 years of experience in three different 400 plus bed Tertiary Care Hospitals in the Philadelphia area, as well as Long Term Care experience at Inglis Foundation in Bala Cynwyd, which provides specialty care for quadriplegics and exemplifies the PCC (Person Centered Care) model. He has a history of increased patient, customer, and employee satisfaction, improved fiscal management; His trademark is dramatically increased retail sales, employee productivity and engagement. Tom currently chairs the Self-Operations Committee for the Association for Healthcare Food Service and is Treasurer for the Philadelphia South Jersey Chapter of AHF. He is committed to lifelong learning for himself, and his sites have always served as a training ground for future dietitians and food service professionals. Tom runs TCB Partners, LLC, a consulting firm, teaches Food Systems Management at Cedar Crest College in Allentown, PA and is a frequent speaker and webinar participant. He has presented to various Academy of Nutrition and DPG 41, NRA (the restaurant, not the gun guys), ANFP, and AHF audiences. Tom is happily married to Mary Cooley, a fellow Dining Services Director who shares his passion for fine food, wellness, lean and sustainable practices, gardening and canning gourmet sauces and salsas, and fighting the debilitating effects of age-related brain disintegration. Together, they have raised three ginger children and eat a lot of fruit and salads.