Developing a Service Training Module

Wednesday, April 24
4:00pm ET / 1:00pm PT

Hospitality is a leading tenet of our industry whether you are in a hospital or senior dining setting and having high quality customer service and patient/resident satisfaction is always a priority for your team. During this webinar, Kevin Steffes with Carle Health will outline how to develop a service training module for your foodservice department. Based on customer service/professionalism training he developed when a new retail operation was opening in a high trafficked area of one facility he oversees, he’ll provide attendees with five key areas needed in developing a service training module for their teams and help learners visualize their end product. 

Learning Objectives: 
  1. Define your audience when developing a service training module.
  2. Describe learners' vision for service. 
  3. How to link service training to existing organizational values. 
  4. Evaluate delivery methods for training. 
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  • Duration:  1 hour 
  • Accreditation: 1.0 CEU - AND & ANFP 
  • Type: Monthly Webinar

This webinar is available to current AHF members only. Please log in with your AHF credentials to register for the webinar. 


Kevin Steffes
Carle Health

Kevin Steffes is an experienced food service leader with over 30 years of progressive management experience in fast food, casual dining, contract management and self-operated non-commercial environments. Kevin has excellent interpersonal skills manifested in superior client relations and excellent customer service. He has proven ability to lead diverse teams in fast-paced environments. Kevin takes pride in his ability to develop multiple subordinates into successful leaders. Utilizing his love for all things technology, he maintains a focus on what is next in the healthcare foodservice landscape without losing focus on the service required to deliver a top notch experience.