The 7 Most Common Revenue Leaks in Hospital Retail Foodservice

Operational Gaps That Quietly Suppress Throughput and Capture

Most hospital retail programs are not short on demand, but many are leaving transactions on the table during peak periods without realizing it.

In this Coffee Talk, we will walk through seven common revenue leaks seen across hospital cafeterias, coffee bars, and grab-and-go locations. The focus will be on practical, floor-level issues such as menu complexity that slows the line, rush periods that build faster than expected, payment friction at checkout, and self-service tools that are in place but underused.

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Monday, March 16
3:30pm ET/12:30pm PT
  • Accreditation: .5 CEU - ANFP 
  • Duration: 30 minutes
 The session will connect what operators see during the lunch rush to the transaction and ordering patterns behind it. Attendees will leave with a practical framework to help identify pressure points, improve flow, and capture more demand without simply adding more labor or equipment.

Learning Objectives: 
1. Identify common operational gaps that contribute to lost retail revenue during peak periods
2. Recognize how ordering, payment, and menu complexity influence line speed and guest flow
3. Evaluate where self-service and payment workflows may be underperforming
4. Apply practical steps to improve throughput and retail capture using existing tools and data

This Coffee Talk is exclusively sponsored and presented by

MEET THE SPEAKER:

Maia Crockett
Volanté Systems
Maia Crockett is an Account Executive at Volanté Systems, where she works with healthcare organizations to modernize hospital retail dining through point-of-sale and omnichannel ordering strategies.

In her role, Maia partners with hospital foodservice and IT teams to support cafeterias, coffee bars, grab-and-go locations, and other retail formats. Her work focuses on how ordering and payment workflows influence throughput, queue pressure, and staff experience during peak periods.

Maia is known for bringing an operator-first perspective grounded in real healthcare environments. She emphasizes practical, data-informed approaches that help teams reduce friction and improve retail performance without adding unnecessary complexity.

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