AHF Coffee Talk: Enhancing Patient Experience Feedback with Touchwork
In partnership with the Association for Healthcare Foodservice, this Coffee Talk is exclusively sponsored and presented by:
Centra Hospital has transformed its approach to enhancing the patient experience using Touchwork’s innovative solutions. By placing QR codes on patient menus and trays, the hospital has simplified the feedback process, making it effortless for patients to share their dining experiences. Powered by Touchwork’s Abda (AI-Based Data Analyzer), the solution collects real-time feedback and streamlines data analysis, saving valuable time for hospital staff. Abda delivers actionable insights that drive better decision-making, helping Centra Hospital continuously improve food quality and patient satisfaction. Watch this Coffee Talk to discover how technology is shaping the future of the patient experience.
Learning Objectives: 1. Discover how Centra Hospital implemented QR code technology to collect and analyze patient feedback.
2. Understand how Touchwork’s Abda simplifies data analysis and enhances decision-making with actionable insights.
3. Explore practical strategies for integrating AI-driven tools into healthcare dining services to save time and improve outcomes.
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